By purchasing merchandise from FocusOn, you agree to abide by the following Terms & Conditions.

All prices include one color imprint and the freight to one US continental location.  Prices in the website and ESP are subject to change without notice; however the order confirmation price will be the governing document. 

a) File Format

All artwork must be submitted in electronic format. Acceptable formats include:

I. Vector
II. CorelDRAW (.cdr)
III. Illustrator (.eps) 

b) Text

All artwork text must be converted to one of the following in order to be produced.

I. outlines
II.  curves
III. paths

Changes to artwork design after submission are subject to a flat rate fee of $50(A). 

FocusOn reserves the right to use all products in our advertising and displays unless otherwise specified in writing at the time of the order.

Rush services are available by special request and the production capability of the factory.  Orders produced quicker than the standard production period will be subject to a rush charge and will be stated on your order confirmation prior to production.  

Any and all costs incurred prior to an order cancellation will be subject to invoicing including a 15% cancellation fee.  Orders already in production cannot be cancelled without a written approval from FocusOn.

A written authorization must be obtained from our factory before goods can be returned.  FocusOn will provide a Return Authorization # (RA#) which must be clearly identified on the returned goods.  For non-customized merchandise, a restocking fee of 25% will apply in addition to all freight charges.

All samples will be shipped from China using our FedEX or DHL account. There is no existing sample in United States.

All orders must be

a. Sent by email or fax.
b. Written on a company order - verbal orders will not be accepted.
c. Must be accompanied by a signed order confirmation (this confirmation will be sent via email).

Please note: Failure to provide a signed order confirmation may result in production delays. FocusOn will not be held responsible for errors or discrepancies upon return of a signed approval.  The signed approval of the order confirmation will be the governing document.  Any changes to orders must be made with written consent - a new order confirmation will require a signed approval prior to production.

FocusOn assumes no responsibility for any copyright or trademark dispute and will not be held accountable for copyright or trademark reproduction.

For each order, a digital virtual proof will be sent for approval (including repeat orders). All digital art proofs must be:

a. returned with a signed approval prior to production
b. returned within 24 hours

Pre-production proofs can be provided for most orders placed with FocusOn. Please note the lead time will increase for orders requiring pre-production proofs.

All standard production times stated in the catalog and website may be subject to change.

All orders will be shipped from China by air or ocean.  Every effort will be made to ship with the least expensive method unless customers request other arrangements.

Proper addresses must be provided as PO Boxes will not be accepted as a shipping address.  FocusOn will make every effort to contact the distributor if delivery instructions are not clear or correct.  FocusOn reserves the right to ship goods to meet the specified delivery date and the distributors will be solely responsible for freight charges incurred. 

For split shipments, additional charge will be added per location.

Due to the nature of our business, we reserve the right to ship up to 10% over or under quantities ordered and invoiced accordingly.  Every effort will be made to ship orders with exact quantities.

A credit application is required for all new accounts. Payment procedure is as follows:

a. 50% deposit is required for the first order.
b. The balance (including shipping charges if applicable) is to be paid prior to shipping from the warehouse.
c. A service charge of 2% per month will be assessed on past due accounts. (Past due accounts will revert to payment in full prior to shipping any orders until credit has been re-established. )  
d. There will be a $30 service charge for any returned check.